Our Janus Experience, Chapter 2

As a wanna-be writer, with skills that I'm sure aren't as good as I think they are, I write for the sheer pleasure of writing. Mainly because nobody is paying me to do it. Maybe, I suppose, that is a good thing, as it keeps my writing pure. With that said... I'm writing this blog post for the second time, as the first piece (which was done and about to be published) was eaten by the internet and has now disappeared into the dark abyss, never to be read again. I won't dwell on this, extremely frustrating, setback... instead, I'll tell my little story... again.

Our Janus Experience, Chapter 2

I originally planned on telling my story in a multi-piece blog post series with cool little "chapters", but as it turned out... between working an unhealthy amount of time at my paying job and some minor setbacks throughout the whole process, it just wasn't meant to be. So, I'll tell the story in the best way that I can, so that I can share this experience with you and still salvage the little bit of Saturday morning that I have left.

At the end of Chapter 1, I left you with our build sheets being sent to the production team. Well, the next part of that journey should have been getting our production numbers (I'll explain later) and our VINs so that we could get our financing in order and then getting the link to our photo albums. Yes, I said photo albums... as in, the team at Janus photographs the bikes as they're being built, so that you can watch your new Janus motorcycle become more than the sum of its parts... so to speak. 

If I've never mentioned this before- I have, what would best be described as, "dumb" luck. My best explanation is this- I wouldn't consider myself to be "unlucky" per se, however... when it comes to me, if something can go wrong, it typically will. I guess you could say that Murphy's Law lives strong here in the ole MotoWriter. Without getting too far off topic, let me give you a hypothetical example: Let's say I was in a line of 500 people, getting an ice cream cone (it's hypothetical, after all). The 499 people before me would experience a delicious frozen treat, smooshed happily inside a delightfully crispy container... but that 500th cone, my cone, would undoubtedly have a hairline crack in the bottom of it and I would end up wearing more of the sugary frozen treat than I actually ate. Now, some people might say that sounds like "bad" luck, but in my case, the rest of the story would go like this: after wearing said ice cream stained shirt for the next hour, someone at a cool store would end up seeing me, and in a random act of kindness, end up giving me 50% off a new shirt. So, basically... it's not bad luck... it's just, well, "dumb luck." 

With that explanation out of the way, our experience with buying a Janus wasn't exactly the same as what most folks were reporting. Shortly after signing off on our build sheets, unbeknownst to my wife and I, one of the team members at Janus HQ got sick and was out for several days. Now, you might think that this shouldn't be much of an issue, but at a small operation like Janus, one critical member of the team going out unexpectedly can greatly affect the overall process of the build. With that being said, though... in our case, it didn't actually affect our builds, only our communication about the builds. 

When the good folks at Janus realized that my wife and I had, sort of, fallen through the cracks... they immediately made up for it. While at work one day, I got a call from an unknown number. I almost ignored it until I saw the call location was Goshen, IN. I immediately answered and, to my surprise, the guy on the other end of the line was none other than Janus Co-Founder and Owner, Richard Worsham! That's right, the Head Cheese, the Big Kahuna, the Big Boss Man himself! Now, I don't care how big or small a company is- for the guy at the very top to take time out of his day to call a customer and offer his condolences for things going a little sideways, then offer to answer any questions or address any concerns, is a major boss thing to do. THAT my friends, is the core of customer service from a guy that truly cares about giving his customers a positive experience along with a quality product. By the end of the call, Richard told me that we'd have our photo albums by the end of the day and, sure enough... we had them before I left for work that day. 

The builds

Now, I'll just say this, while we didn't get the albums of the builds while the builds were happening, that didn't change a thing for me. I'm still enamored by the fact that we have albums of our bikes being built. Imagine, if you will, someone at Harley-Davidson taking pictures of your bike as it was being built. At Janus, they not only take photos, but before the frame ever gets set on the build stand, the technician knows where that motorcycle is going and who it is going to. That is simply unheard of in this fast-paced production focused world we are in. The guys on the production lines at the major manufacturers are simply building bikes for a nameless, faceless customer to be bought from a dealer, somewhere out in the world, but at Janus, they knew that Halcyons #908 and #909 were coming to the Gulf Coast to Mr. and Mrs. MotoWriter and that, my friends, is friggin' awesome. 

When we got our albums and we could see the bikes coming together, part by part, it was exciting to see. You also may be wondering, if you caught it, what I meant by our "production numbers." Well, one thing that is really cool with Janus, is that they (much like every other manufacturer) keep up with their production numbers of their different models. The biggest difference being, they proudly display it on their bikes. On the Halcyon 250's, for example, they have an "old school" registration plate on the front fender that has the

 production number painted on it. Why, you might ask? Simple- they are proud of their motorcycles and, in the Janus Owners Community, the production numbers are a point of pride. For example, the guy that has Halcyon JM-001 may not necessarily have a more valuable bike than the guy with JM-500, but it's certainly cool to say he has it. Plus, it's just cool to have a "pedestrian slicer" as it's commonly known, on the front fender of your bike... it's a really neat throwback detail.

Janus really delivers... literally

Once your bike has been built and your financing is in place (or you've paid the balance on it), you have two options- pick it up from the factory in Goshen, IN, or have it delivered. Being that we are a full day drive away from the quaint little town where our motorcycles came into existence, and the fact that we were both working long hours over several days, my wife and I opted for delivery. Just over a week ago, I got a phone call from Mitch McLane, telling me that he and Kyle Norwood were southbound, heading to our house. The next morning, right on schedule, the Janus van pulled into our driveway.  My wife and I watched in eager anticipation as Mitch and Kyle unloaded our bikes. The guys were actually on their way to Barber Motorsports in Birmingham, AL so they had a few bikes in the back of the van. Due to the limited space, Kyle had to leave the mirrors and the engine guards off our bikes, so I let him use my garage to get them all buttoned up as we went inside with Mitch to get all the legal stuff taken care of. Did I mention that Kyle was one of the guys who actually built our bikes? How cool is that? Before finding Janus, I couldn't have imagined that any company could offer that kind of personal connection with their customers. These are production bikes with the one-on-one personal touch of having a one-off custom built bike. You won't find that anywhere else. Period. 

Not to mention, my wife's bike was ordered with a picnic basket and, when Mitch noticed that it wasn't sitting on the bike perfectly, he took it off, placed it back in the van and said that he would have a new one sent to her as soon as he got back home. He sincerely apologized that her bike wasn't perfect when it left Goshen. After Mitch and Kyle left, on their way to the Barber Motorsports Vintage Motorcycle Festival, my wife and I just sat back and enjoyed the simple elegance of our new steeds before we had to leave to go to our respective jobs.

The next chapter

While my storytelling of our Janus buying experience may be coming to an end with this post, I assure you that our Janus ownership experience is only just beginning. My wife still has yet to learn the basics of operating and riding her new motorcycle and I'm looking forward to teaching her to ride safely, cautiously and defensively. While Mrs. MotoWriter and her bike patiently wait for their first ride, my little Halcyon and I already have a few miles on the clock together. 

Riding a small bore motorcycle isn't for everyone. The vintage styling and rudimentary technology of the Janus Halcyon 250 isn't for everyone either. But for genuine motorcycle enthusiasts like me, these motorcycles are unbelievably cool. My Road King Special is my refined, sophisticated and very comfortable cruiser/tourer; my Dyna Street Bob is my ripper; and my Halcyon is the bike I'll ride when I'm longing for those days gone by, when life was simple, calm and easy.

Whatever you do in life, make it meaningful, make it fun and make it memorable with the ones you love. Ride safe and make happy choices, MotoReaders.